Repair businesses are in high demand in the entire US, Europe, and Asia. One of the reasons behind that is that tech devices, including computers and cell phones, have become a crucial aspect of daily lives. There is hardly anyone who can function without these gadgets.
Similarly, these devices are prone to failure, so owners look for reliable repair services, making this business unlikely to decline any time soon. However, to grow, one has to look forward to the best marketing strategies and use the latest tools, such as maintenance ticketing software.
Due to increasing competition, one has to look for ways to utilize minimum time while getting the maximum output. And such software can be the best pick for your repair shop. Below, we will let you know how a ticket management system can prove to be extremely helpful in expanding your repair franchise. Stay with us.
1. Repair Job Tracking
One of the challenges repair shop owners usually face is tracking the repair job. At the same time, inform customers regarding the status of their tech device’s repair.
These days, life is so busy that hardly anyone has time to visit any repairman and get their device fixed. Then, no one wants to pay an extra visit to know whether their phone or computer has been fixed or not.
Similarly, users cannot always message or call a repair lab for that. This makes equipping your workplace with software for repair shop even more demanding. Now, you will be thinking, why? How does it help a business owner?
Whenever a customer walks into the store, you can create a repair ticket against their device. After that, you can assign the job to any of your technicians. Moreover, you can inform the client that they will be notified when the job is completed.
This way, they don’t have to disturb you continuously and ask about the repair status. Along with that, the software will send them an Email and an SMS text so that they can revisit your shop and pick up their items.
2. Inventory Management
Again, this is another major challenge repair business owners face. In their daily routine, they have to keep an eye on several small parts and accessories. And doing that using manual methods can be really hectic and consume a lot of their time.
So, having an efficient inventory management system is very important. It can help you notify whenever you are running out of stock. Also, you can connect with your desired vendors and order parts and accessories that are getting low in the inventory. So, you don’t have to miss any chances of making sales due to a shortage of parts.
You can also order special parts. For instance, iPhone 5s and Samsung S6 have long been discontinued. Using maintenance ticketing software, you can create a separate page or space in the system and manage all those accessories effectively.
Create a ticket, take a deposit, or order parts of your choice to reduce unsecured cash outflow.
3. Digital Signatures Â
We all know that a number of customers exist out there in the market. Some are polite and respectable, while others are a bit harsh. And there are times when you have to deal with some arguing customers, complaining about the repair job or your services.
So, the question is, how can you avoid those quarrels or arguments? The answer is simple, you can’t. The reason behind this is that not everyone will be satisfied with the rates. Some will compare you with the repair shop around the corner. Others may complain that the parts you are using are not original.
The best you can do is to brief them about your shop’s policy and terms of conditions about the warranty of spare parts. To avoid any other issues, you can take their digital signatures before and after finishing the repair.
You can use this with the help of software for repair shop. It comes with a built-in feature to get the signatures of the clients. So you can avoid any chargeback or warranty disputes in the future.
4. Marketing
In this day and age, we all are aware of what efficient marketing means for a business. When you are competing in a repair industry, where there are a number of competitors, advertising your business becomes mandatory.
Using a POS repair shop system, you can effectively approach a wider audience and boost sales. The software allows you to send promotional emails and SMS. Thus, you can let your potential customers know what services you have to offer. For instance, how much do you charge to fix an LCD of HP or Dell i5? Or what type of panels do you have for their smartphones?
Along with that, you must look for popular marketing techniques to grow your business and stand out among the competition.
Final Words
The repair industry offers several career growth opportunities for young entrepreneurs. The only things that demand are dedication, passion, following the right marketing strategies, and using technology to streamline operations. By equipping your shop with a ticketing system, you can reduce errors, save time, and speed up your game at the same time.
