Ancestry Media Sync Issues on FTM 2019 can be frustrating, but there are several common solutions you can try to resolve these problems. Here’s a step-by-step guide to troubleshoot and potentially fix the sync issues:
Ancestry Media Sync Issues On Family Tree Maker 2019
1. Check Internet Connection
Ensure that your internet connection is stable and fast enough to handle data synchronization.
2. Update Software
Ensure that both Family Tree Maker 2019 and your operating system are up to date. Software updates often include bug fixes and improvements for sync issues.
3. Restart Everything
Sometimes, simply restarting your computer and router can resolve connectivity issues.
4. Sync Status and Errors
Check the sync status and any error messages in Family Tree Maker:
- Open Family Tree Maker.
- Go to the Plan workspace.
- Look for the Sync Status section to see if there are any specific errors or warnings.
5. Resolve Specific Error Messages
If you encounter specific error messages, refer to the Family Tree Maker support site for guidance on those errors. Common errors include:
- “Sync Error: Retry” – Retry the sync after a few minutes.
- “Duplicate Data” – Check for duplicate entries in your tree and resolve them.
- “Data Overwrite” – Be cautious with data overwrite warnings and ensure you are not losing important information.
6. Clear Cache
Clearing the cache can help resolve sync issues:
- Open Family Tree Maker.
- Go to Tools > Compact File to clean up the database.
7. Re-link Tree
Re-linking your tree can sometimes resolve persistent sync issues:
- Backup your Family Tree Maker file.
- Unlink your tree from Ancestry.
- Re-link the tree to Ancestry and attempt the sync again.
8. Firewall/Antivirus Settings
Ensure that your firewall or antivirus software is not blocking Family Tree Maker or Ancestry:
- Add Family Tree Maker to the list of allowed programs in your firewall and antivirus settings.
- Temporarily disable the firewall/antivirus to see if it resolves the issue (remember to re-enable it afterwards).
9. Contact Support
If none of the above steps resolve Ancestry Media Sync Issues, you may need to contact Family Tree Maker support for further assistance. Provide them with details about the issue and any error messages you’ve encountered.
10. Community Forums
Check online forums and communities for advice. Other users may have experienced similar issues and found solutions.
By following these steps, you should be able to resolve Ancestry Media Sync Issues with Family Tree Maker 2019. If problems persist, professional support from the software providers may be necessary.
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