Looking for a reliable maid agency in Singapore? Discover top-rated maid agencies, verified customer reviews, and essential hiring tips in this comprehensive 2025 guide.
Hiring a helper can change your daily life less stress, more time, and a cleaner home. But choosing the right maid agency in Singapore isn’t as simple as doing a Google search and picking the first name you see. With dozens of agencies and varying levels of service, how do you know which one to trust?
In this guide, we’ve compiled a list of the top maid agencies in Singapore, backed by real customer reviews and practical hiring tips to help you make the best decision for your home.
🏆 Top Maid Agencies in Singapore (2025 Edition)
1. Universal Employment Agency
- Location: Orchard Road
- Specialty: Filipino & Indonesian maids
- Rating: ★★★★★ (4.8/5 – Google Reviews)
- Why Choose Them: Over 30 years in the business, transparent fees, and detailed maid profiles.
2. JForce Employment Service
- Location: Bukit Timah
- Specialty: Experienced transfer maids
- Rating: ★★★★☆ (4.5/5 – Google)
- Highlights: Offers post-placement support and training for maids. Very responsive to clients.
3. Island Maids
- Location: Multiple branches (e.g., Tampines, Bedok)
- Specialty: Fresh maids from Myanmar and Indonesia
- Rating: ★★★★☆ (4.6/5 – Google)
- Known For: Excellent matching process and friendly staff.
4. Homekeeper Maid Agency
- Location: Toa Payoh
- Specialty: Elderly care and infant care helpers
- Rating: ★★★★☆ (4.4/5)
- Why Consider: Strong training and health screening processes before deployment.
5. 1st Allbest Human Resource
- Location: Bukit Merah
- Specialty: Tailored domestic help solutions
- Rating: ★★★★★ (4.7/5)
- What Stands Out: Detailed screening, flexible service packages, and excellent after-sales support.
💡 Hiring Tips: What to Know Before Choosing a Maid Agency
1. Always Check MOM Licensing
The Ministry of Manpower (MOM) regulates all maid agencies in Singapore. You can verify an agency’s license status on the MOM website.
2. Don’t Just Rely on Online Ads
Many agencies advertise on Facebook or Carousell. While some are legit, others aren’t. Stick to those with physical offices and a valid MOM license.
3. Compare Agency Fees Carefully
A trustworthy maid agency will provide transparent fees, including placement, processing, insurance, and service charges. Avoid those who refuse to give a breakdown.
4. Ask for Maid Profiles With Experience
Don’t accept generic CVs. Good agencies provide detailed profiles that include past employers, tasks performed, and language skills.
5. Clarify Repatriation & Replacement Policies
A solid agency should offer replacement within 3-6 months if things don’t work out, ideally at no extra cost.
6. Prioritize Agencies With Training Programs
Maids trained in cooking, baby care, and elderly assistance are far more effective from day one. Always ask if the agency provides in-house training.
🙋♀️ FAQs About Maid Agencies in Singapore
❓What is the average cost of hiring a maid through an agency in Singapore?
Expect to pay between $2,000 to $3,500, which includes agency fees, insurance, airfare, and work permit processing. Monthly salary starts from around $600, depending on the helper’s experience and nationality.
❓What’s the difference between a fresh maid and a transfer maid?
- Fresh maids are new to working in Singapore. They require more time to adjust.
- Transfer maids have worked with another family in Singapore and are already familiar with local routines and languages.
❓Can I meet or video call the maid before confirming?
Yes. Most reputable maid agencies arrange Zoom interviews or even trial periods before finalizing.
❓How long does it take to get a maid through an agency?
It typically takes 2–6 weeks depending on whether the helper is local (transfer) or coming from overseas.
❓Is it better to hire a maid directly or through an agency?
While direct hiring is possible, an agency handles all documentation, insurance, and matching saving you time and reducing risks.
❓Are all maid agencies in Singapore licensed?
No. That’s why you should always check the MOM’s directory of licensed maid agencies. Unlicensed agents can leave you vulnerable to legal issues.
❓What happens if the maid is not a good fit?
Most top agencies offer free or discounted replacements within a fixed period (e.g., 6 months). Make sure this is included in your contract.
❓Can I request maids with specific skills like infant care or cooking?
Absolutely. A quality maid agency will match you with candidates trained in child care, elderly assistance, or cooking, based on your needs.
❓Do maid agencies offer any after-sales support?
Yes. Good agencies provide follow-up calls, conflict resolution help, and sometimes on-site visits if problems arise.
❓What languages do most maids speak?
- Filipino helpers often speak English fluently.
- Indonesian and Myanmar maids usually speak basic English but may need time or training to become fluent.
❓Is the maid allowed to take leave?
Yes. According to MOM, all domestic helpers are entitled to at least one rest day per month, unless compensated otherwise.
❓What documents do I need to hire a maid through an agency?
You’ll need:
- NRIC (as employer)
- Proof of income (CPF or payslip)
- Completed MOM application forms (handled by the agency)
❓Can a maid agency help with renewal of permits and insurance?
Yes. Most full-service maid agencies offer permit renewal, insurance extensions, and even flight bookings for repatriation.
❓Do I need to provide medical insurance for the maid?
Yes. It is mandatory under MOM regulations to provide medical and personal accident insurance for every helper.
